Find answers to your questions before joining a tour so that you can find out exactly what you want to know. If you have more question please feel free to reach us via contact form.
Payment is typically made via Indonesian bank transfer to our designated account. Many tour operators require a deposit (often 20 %–60 % of the total price) to secure your booking, with the remaining balance paid before the tour date or on the day of the tour. After you transfer the payment, please confirm your payment by sending proof via WhatsApp or email so we can finalize your reservation. We aim to make the process simple and clear for all guests.
Refunds are available for cancellations made in advance, in accordance with our policy. No refund is provided for last-minute cancellations. If the tour is canceled due to weather or safety reasons, guests may choose a refund or reschedule the tour. Please contact us via WhatsApp or email for confirmation.
Yes, absolutely. Bookings can be made via email or WhatsApp. Our team is highly responsive and flexible, ensuring quick assistance and smooth communication throughout the booking process.
Travel insurance is not included in the tour package. Guests are advised to arrange their own travel insurance before joining the tour.
Yes, internet access is available on Nusa Penida. Most areas have mobile signal coverage, and Indonesian SIM cards work well, especially from major providers such as Telkomsel and XL. However, please note that the signal may be weaker in remote areas or near cliffs and beaches.
Yes, the tour is generally suitable for children and elderly guests. However, some destinations involve uneven paths, stairs, or rocky terrain. We recommend informing us in advance so we can adjust the itinerary or provide extra assistance if needed.
In case of unfavorable weather or sea conditions, the itinerary may be adjusted for safety reasons. Our team will always prioritize your comfort and safety and inform you of any changes.